LA
Linda A
1 reviews | Active since Feb 2013
11 Nov 2019, 14:15
LG Electronics..BAD SERVICE
LG service is pathetic. My washer/dryer is 5 years old. Got a technician out and was told there is no stock for bearings and seal. No feedback received for 3 days, decided to contact them and the sales lady got spares within a few hrs. When the technician came to install he now says it is not the bearings and seal as expected but rather the whole drum and once again told me no stock. When I contacted the technician supervisor I was told I must wait a minimum of 4 weeks because they must import it from Dubai. Always been a LG fan but this will make me change.
Helpful (0)
Replies (3)0
Replies (3)
LG Electronics's replyOfficial
11 Nov 2019, 14:54Good day Linda.
Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly.
Kind Regards.LG Customer Care.
Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly.
Kind Regards.LG Customer Care.
Best regards,
LG Electronics's reply11 Nov 2019, 14:54
Official
Good day Linda.
Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly.
Kind Regards.LG Customer Care.
Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly.
Kind Regards.LG Customer Care.
Best regards,
LA
Linda A's updateReviewer Update
19 Nov 2019, 12:40LG service think before you buy.
THE WORST. THEY DO NOT HAVE PARTS IN THIS COUNTRY. I HAVE BEEN TOLD SORRY FOR YOU BUT YOU WILL HAVE TO WAIT AT LEAST A MONTH OR LONGER.
THE WORST. THEY DO NOT HAVE PARTS IN THIS COUNTRY. I HAVE BEEN TOLD SORRY FOR YOU BUT YOU WILL HAVE TO WAIT AT LEAST A MONTH OR LONGER.
LA
Linda A's update19 Nov 2019, 12:40
Reviewer Update
LG service think before you buy.
THE WORST. THEY DO NOT HAVE PARTS IN THIS COUNTRY. I HAVE BEEN TOLD SORRY FOR YOU BUT YOU WILL HAVE TO WAIT AT LEAST A MONTH OR LONGER.
THE WORST. THEY DO NOT HAVE PARTS IN THIS COUNTRY. I HAVE BEEN TOLD SORRY FOR YOU BUT YOU WILL HAVE TO WAIT AT LEAST A MONTH OR LONGER.
LG Electronics's replyOfficial
19 Nov 2019, 15:28Good day Linda.
Firstly, My apologies for the inconvenience.
According to our parts department, they are working hard on trying to bring the part in as fast as we can. LG Service Co-ordinator (Derlwyn) is also in contact with you regarding this issue and will keep you informed once he has received feedback from management.
Kind regards
LG Customer Care.
Firstly, My apologies for the inconvenience.
According to our parts department, they are working hard on trying to bring the part in as fast as we can. LG Service Co-ordinator (Derlwyn) is also in contact with you regarding this issue and will keep you informed once he has received feedback from management.
Kind regards
LG Customer Care.
Best regards,
LG Electronics's reply19 Nov 2019, 15:28
Official
Good day Linda.
Firstly, My apologies for the inconvenience.
According to our parts department, they are working hard on trying to bring the part in as fast as we can. LG Service Co-ordinator (Derlwyn) is also in contact with you regarding this issue and will keep you informed once he has received feedback from management.
Kind regards
LG Customer Care.
Firstly, My apologies for the inconvenience.
According to our parts department, they are working hard on trying to bring the part in as fast as we can. LG Service Co-ordinator (Derlwyn) is also in contact with you regarding this issue and will keep you informed once he has received feedback from management.
Kind regards
LG Customer Care.
Best regards,