LG Electronics (South Africa) fridge/freezer - door-indoor

We have bought a LG Electronics (South Africa) fridge/freezer (door-in-door: GR-J268LSJV), four (4) years ago and it stop functioning. We took it to a LG Repair Agent, Elektra, in Worcester, Western Cape and their findings were that the Gas pipes were corroded.

After several weeks of "Chats" with LG, they did provide us with a reference number: VCU ***, with the promise to escalate the issue to Management.

After escalating, we did receive another refence number: VCU***.

In their response, LG provide us with a "Chargeable Exchange Confirmation" form which is actually useless as they did not provide us with any detail on their offer. (who will sign it ?)

One of their terms, is that the old unit should be provide to LG for FREE, : "to analyze for quality issues". It is still our unit.

The fridge/freezer did not stop functioning due to wear-and-tear, but stop functioning due to a Major Defect.

We expected from LG Electronics (South Africa) to: - replace the old unit with a new unit due to a defected unit - if they want the old unit, LG Electronic , can buy it from us at R 35 000.00