LG electronics South Africa

I have a new LG washing machine that has suddenly started to jump around on the floor. I used the WhatsApp LG site to report the problem on the 14th June 2024. Today is the 16th July and it still isn't fixed. They have sent various technicians, who either don't know the LG product or make promises they don't honour. They don't know how to communicate and have a just don't care attitude. I have sent 3 emails to the supposed manager who also doesn't care about the problem. I want LG to come and either fix the problem, or take the machine away and refund my nearly R9000. After supporting LG for many years, they will never see another cent of my hard earned money! Graeme Liron