1 reviews | Active since Feb 2019
LG ELECTRONICS PATHETIC SERVICE DELIVERY
They offer the worse customer service i have ever experianced. I purchased a smart LG tv and this tv keeps blowing the LED lights. I was charged in 2019 January to replace the lights. The same LED lights have blown again. I had an LG tech check the tv ans he confirmed that the LED 's have been blown He charged Me R550 call out fee. He then quoted me R1980 for the parts which in total amounts to R2540. I paid the call out but refused to pay for the parts as i believe that this LG's problem as i cannot be replacing LED'S every2 years. I logged a call for a senior person/ manager to call me so that we can resolve the matter amicably, however more than a week today and i am still waitimg for a call. My ref no i was givem is VCU***.. I hope they take responsibillity for the POOR SERVICE THAT THEY OFFER THEIR CLIENTS
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follow: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follow: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care