CL
CHRISTILLE L
1 reviews | Active since Sept 2010
25 Aug 2021, 10:20
LG ELECTRONICS - EXTREMELY BAD AFTER SALES SERVICE
Extremely bad service from LG. We have taken our smart TV to 2 different agents to have the Wi-fi/Earphone connection checked and repaired but after 4 months we are still waiting for this to be sorted out. This is extremely frustrating
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Replies (2)
LG Electronics's replyOfficial
25 Aug 2021, 12:35Good day, my name is Reuben from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows:
VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows:
VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
LG Electronics's reply25 Aug 2021, 12:35
Official
Good day, my name is Reuben from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows:
VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows:
VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
CL
CHRISTILLE L's updateReviewer Update
25 Aug 2021, 12:38Thank you for your prompt response. Hoping to hear from you soon.
CL
CHRISTILLE L's update25 Aug 2021, 12:38
Reviewer Update
Thank you for your prompt response. Hoping to hear from you soon.