LG Electronics, Appliance department does not care about after sale support

I wrote to LG Electronics via their website on the 18th July requesting the consumption rates for my LG appliances. I then got a confirmation email from them and few calls asking for information, which I gave. From then on, I got more calls asking if I got a response and when I said "no", they promised to escalate, but...nothing...until I got a response on the 5th of August. I had endured Thokozani's ducking and diving. This response from Thokozani Maseko did not address all the appliances which I had given model numbers for. So I immediately wrote back to thank him and bring him to the attention that there is one more appliance he did not address. Until today, more than a month later, no response. I am deeply disappointed as an LG loyal customer. How am I supposed to work out my consumption rates if they themselves don't care about their customers. They are onlterested in selling their appliances and they don't care what happens to the client from then on. With Eskom rates going up every now and then, it is important for me to know the consumption rates so I can plan ahead, but the supplier does not care about their customers. Just as long as the products are out of their hands, the customer will see to finish. They take customers for granted.