LG ELECTRONICS

I have logged a call with LG Call centre Job no. *** on the 16th October 2019 regarding my faulty LG washing machine. The Technician came on the 17th October 2019 and assessed the machine and he indicated that the P.C board was faulty and needed replacement but the part is discontinued. LG informed me that i had to pay a R450 call out fee and if any parts were needed it will be an additional amount, i paid the call out fee yet they could not repair the machine as there were no parts available. I called the LG call centre to lodge a complaint as I am very unhappy with the service regarding the parts. How can it be possible that there are no replacement parts for my 8 year old machine, this is totally unacceptable to the consumers? The Manager Mr. Mamabolo assured me that they would try and find the parts and repair my machine. your poor service and also inform consumers that parts are not available to machines when they give problems when they are 5 years old. I have had no response for over a month from LG since i lodged my complaint and sent them another email on the 21 November 2019 whereby Mr. Mamabolo responded that they have checked with other subsidiaries and also factory. Unfortunately the parts required is discontinued. Mr. Mamabolo informed me that "they keep parts for more then 5 years and if parts are not available we offer the customer a solution". This is a WARNING to all consumers who buy LG products, please be weary that when your appliances is over 5 years old there might be a challenge to get parts to repair the appliance which is totally unacceptable.

No solution offered to me as i am sitting with a washing machine where no parts are available........