LG Direct Drive washing machine -Model: F1256QDP5

On the 16/02 at 09h23 I contacted Sihle at LG head office in Jhb. My washing machine needed a part that was discontinued last month and I my warranty only ran out last year. Sihle had offered to source the part from another country and gt back to me but I never heard from him. Numerous calls which took me to the following week I eventually got hold of him. He found the part in Malaysia and he would get back to me with more info on the shipment of the part. No Contact! I spoke to Felecia on the 23/02 at 12pm who said she would speak to Sihle and get back to me. She then called at 12h43 to inform me that Sihle would be sending a follow up email to the subsidiary from which he was sourcing the part and she or Sihle would call me on Monday. I have subsequently not heard from either of them. I have been calling several times a day to no avail! Their extentions keep going to voicemail! I can't believe the amount of effort I have to put in to get my machine repaired! ! Can I please get someone to fix my machine ! I can't be expected to throw away a good machine after only a few years because LG has discontinued manufacturing the part! Parts Needed: PCB Assembly and Stator Assembly. The direct drive motor is the only part that is still under warranty!