1 reviews | Active since Nov 2022
LG - DEFINITELY AVOID LIKE THE PLAGUE!!!
I bought an LG Solardome microwave oven almost 2 years ago. this is considered to be one of LG's flagship products. I reported the error within the first 6 months. To date, it has broken down innumerable times. I have already taken this back to the service agents 4 times, describing the exact fault. 3 different parts were replaced, but the problem remains, occurring now more frequently. My 2 year warranty is almost over. LG, in their wisdom, say that it is now fixed. Given my past experience with LG and their shoddy service, I cannot believe them. This "premier" product ought to have been replaced a long time ago. Rather than take the microwave in and attempt to actually identify the problem so that the error is not made again, LG have taken the high-handed approach that the customer is always wrong, and can be abused as they see fit. I also have only today received the same vague reply from Mr. Amos that "If this unit becomes faulty, kindly escalate this matter to us directly, we will check the fault and provide a solution."
LG sucks [in their support, service and staff]. Even their "copy-&-paste" official response to complaints is riddled with grammatical errors and punctuation Faux-pas.
