JE
Jerome E
1 reviews | Active since Jun 2021
22 Jun 2021, 15:50
LG Customer Warranty Services Cannot be Trusted
Customer Service of LG first advised that they would repair a washing machine as the bearing has packed up out of warranty only just over 24 months, later they advise I should be charged for an exchange.
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Replies (2)JE
Jerome E's updateReviewer Update
22 Jun 2021, 17:49LG are dumping sub-standard products into South Africa from Korea, this is clearly evident.
Retailers stand back and don't support the consumer when one has warranty claims.
Retailers stand back and don't support the consumer when one has warranty claims.
JE
Jerome E's update22 Jun 2021, 17:49
Reviewer Update
LG are dumping sub-standard products into South Africa from Korea, this is clearly evident.
Retailers stand back and don't support the consumer when one has warranty claims.
Retailers stand back and don't support the consumer when one has warranty claims.
LG Electronics's replyOfficial
23 Jun 2021, 13:30Good day, my name is Reuben from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
LG Electronics's reply23 Jun 2021, 13:30
Official
Good day, my name is Reuben from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care