MP
Mahesh P
1 reviews | Active since Dec 2017
24 Jul 2020, 23:54
LG customer service non-existent
Stay away from LG products. I lodged a complaint on the 5th June with regards to a sound bar that was sent to IRS Tronics. Ruben from LG sent me reply on the 6th of June " I will escalate this to management and then they would find a resolution." 20days dater and still no contact from LG. Well done LG and Ruben. Your service sucks. I regret purchasing LG TV, fridge and soundbar. I certainly wont make the same mistake the next time i want any appliance. LG has no concept of aftersales service as they don't value the customers that keep them in business.
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LG Electronics's replyOfficial
25 Jul 2020, 08:19Good day Mahesh,
My name is Reuben from LG customer care.
I do apologize fr the poor service you have received and the delay in reverting to you with feedback.
What was found is that your particular model was manufactured in April of 2013, and as a result of it being manufactured 7 years ago, there are no longer any parts available to repair it as this particular model has been discontinued.
I do understand your frustration and how upsetting this may be, although the reality is that the parts required in order to repair your unit are no longer available, making your unit impossible to repair unfortunately.
Warmest Regards
LG Customer Care
My name is Reuben from LG customer care.
I do apologize fr the poor service you have received and the delay in reverting to you with feedback.
What was found is that your particular model was manufactured in April of 2013, and as a result of it being manufactured 7 years ago, there are no longer any parts available to repair it as this particular model has been discontinued.
I do understand your frustration and how upsetting this may be, although the reality is that the parts required in order to repair your unit are no longer available, making your unit impossible to repair unfortunately.
Warmest Regards
LG Customer Care
LG Electronics's reply25 Jul 2020, 08:19
Official
Good day Mahesh,
My name is Reuben from LG customer care.
I do apologize fr the poor service you have received and the delay in reverting to you with feedback.
What was found is that your particular model was manufactured in April of 2013, and as a result of it being manufactured 7 years ago, there are no longer any parts available to repair it as this particular model has been discontinued.
I do understand your frustration and how upsetting this may be, although the reality is that the parts required in order to repair your unit are no longer available, making your unit impossible to repair unfortunately.
Warmest Regards
LG Customer Care
My name is Reuben from LG customer care.
I do apologize fr the poor service you have received and the delay in reverting to you with feedback.
What was found is that your particular model was manufactured in April of 2013, and as a result of it being manufactured 7 years ago, there are no longer any parts available to repair it as this particular model has been discontinued.
I do understand your frustration and how upsetting this may be, although the reality is that the parts required in order to repair your unit are no longer available, making your unit impossible to repair unfortunately.
Warmest Regards
LG Customer Care