RF
Robin F

1 reviews | Active since Aug 2014

01 Aug 2017, 09:28

LG Convection Oven

<p>I bought an LG Lightwave Convection Oven in late Dec 2013. A year and 2 week later the beginning of Jan 2015 the convection stopped operating. I called LG as it was JUST over 1year old. I was told to take it to Xecutronix, Edenvale, I live near Honeydew. It was repaired and collect 3rd Feb 2015. April 2015 the same problem collected 28th April. August 26th 2015 same problem. October 12th 2015 Same problem. It then lasted until January 2017, just over a year. Collected 14th Feb 2017. The same and last problem occurred in May 2017 bearing mind I was out of the contry for 3 weeks. That 5 repairs and 6 breakdowns as the unit still sits with me. During The above mentioned problems it was sent to LG and tested by them and they reported NO problems. That time the unit was delivered to me and before the delivery driver left I insisted on doing a check, It did NOT work and they took it away. I have discussed this problem at length with LG and Xecutronix. LG eventually offered me an exchange but larger model for around R4500 but it is too tall for the Microwave shelf in my Kitchen. I suggested a repair but with a 1yr guarantee not the normal 3month and the Manager a Mr Gott or Cott said no way. He told me "the unit is irrepairable" and that if they repaired it and it lasted 3months and a day they had done the job properly !! The persons involved at LG are Liana Barnard, Sumaya and Patricia. At Xecutronix Lolly and Mr Gott/Cott. To summarize 6 Breakdowns and 5 Repairs. I have many emails and receipts as proof.</p> <p>The owner Xecutronix, Clinton Janse Van Rensburg will not return my calls.</p> <p>LG. 0 ********** 54 Executronix ********** 764.</p>

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RF
Robin F's update01 Aug 2017, 15:05
Reviewer Update

Most of my review I can substantiate with emails.

Unfortunately I will be out of town for about 2 weeks.

I can communicate further on my return. I have told LG I was going to the media re this review.

Robin Foreman