LG Appliance Maintenance services

I bought a LG fridge/freezer about 5 years ago. It then started to make a vibration, and in the manual, it suggested that we re-level the unit, that we did, and it did go quiet, BUT after 2 weeks the noise was back. We then contacted the LG WhatsApp customer support number

LG supp**** a designated Technician to fix the vibration, so he removed the freezer compartment to see behind the plastic covers/lining. This process was repeated over 2 days!

I then called the support desk to complain, the guy had been here twice and was unable to fix, so the call centre sent out another technician who fixed the noise.

We then proceeded to put everything (Shelves etc) back into the freezer compartment, when we noticed a crack in the plastic liner.

I reported this to the service desk, and asked what they are going to do about the cracked liner, that was not cracked before the first technician removed in liner.

Upon which the service desk said it was there before, BUT they never reported it and we know it was NOT!

There was no defect, until that engineer removed the inside of the freezer, put it back, and broke it!

Caused by bad workmanship, the first person who came could not even fit the bottom drawer in correctly.

This has nothing to do with warranty, all to do with bad workmanship, that I will not tolerate.

LG then offered us a 30% discount on a replacement, BUT we did not damage the freezer compartment, that was done by the first technician!

The solution offered is not acceptable, as we did not cause the damage!