BM
Bethwell M
1 reviews | Active since Sept 2013
02 Sept 2022, 14:45
LG and Game stores Shameful Service Warranty
I bought a LG 75 inch TV last year and took and extended warranty for 3 years. I paid an additional R2599 for that warranty only to get told that LG cannot repair my TV and its Games stores responsibility. For such a huge company to take advantage of their customers is absolutely disgusting and a disgrace. I would advice that anyone buying an LG TV to not bother and not take any extended warranties with Game stores if it defeats the purpose
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Replies (2)
LG Electronics's replyOfficial
02 Sept 2022, 15:14Good day, my name is Olivia from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
LG Electronics's reply02 Sept 2022, 15:14
Official
Good day, my name is Olivia from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
BM
Bethwell M's updateReviewer Update
02 Sept 2022, 15:18Hi Olivia
Thank you for reverting back to me. I really hope you and your company keep to your word and resolve my query as promised
Thank you for reverting back to me. I really hope you and your company keep to your word and resolve my query as promised
BM
Bethwell M's update02 Sept 2022, 15:18
Reviewer Update
Hi Olivia
Thank you for reverting back to me. I really hope you and your company keep to your word and resolve my query as promised
Thank you for reverting back to me. I really hope you and your company keep to your word and resolve my query as promised