LG after sales service is pathetic

LG, I am utterly disappointed with your area representative and the manner in which you address client concerns. I have an LG Flex that followed the prescribed route that your representative stipulated and it is now more damaged than it was. Based on my prior complaint which still lies unresolved, I expect no actual response from you. This being said, after my experience, I will not be purchasing any LG equipment I will rather go back to Samsung. Samsung I should never have strayed. Lg I expect at the very least you and Vodacom come to a decision and replace the phone.