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Mohammed E

1 reviews | Active since Jul 2018

24 Jun 2020, 11:29

LG after sales Service

So I bought 3 new Air conditioners, LG, biggest mistake ever. I'm having issues and called LG who basically told me there is nothing they can do. Very disappointing. I've bought other brands and their after service is Excellent at the least they send people out to investigate the issue. Will NEVER BUY LG again, bad timing on LG as i'm upgrading all appliancess and LG will not be considered going forward , EVER.

0
Replies (3)
LG Electronics
LG Electronics's reply25 Jun 2020, 12:42
Official
Good day,

My name is Reuben from LG Customer Care.

I would like to apologize forr the poor service you are experiencing.

Please may you inform me of exactly what the fault is that you are experiencing?

Please may you also provide me with the Model Number, Serial Number and exact date of purchase so that I may assist you further.

Also, what province do you reside in?

I assure you i will resolve your issue.

Warmest Regards
LG Customer Care
LG Electronics
LG Electronics's reply26 Jun 2020, 09:20
Official
Thank you for the information.

I will send you an email shortly and I will ensure that your issue gets resolved.

Warmest Regards
LG Customr Care
ME
Mohammed E's update03 Jul 2020, 14:34
Reviewer Update
HI There

Any update on this issue please?

Thanks