1 reviews | Active since Jul 2016
LG 65 inch TV
<p>Hi</p> <p> </p> <p>My LG 65 inch TV which I purchased just 12 months ago from Dion Wired in Woodmead has stopped working.</p> <p> </p> <p>The TV freezes on the start up screen.</p> <p> </p> <p>The TV is only 12 months old.</p>
Still no one has contacted me from LG. Very poor customer service.
Still no one has contacted me from LG. Very poor customer service.
i contacted LG, they indicated that they require the TV serial number to log the call. They said that it could be found on the side of the TV, the were wrong.
I explained to them that the TV is a 65 inch TV and that I could not get the serial number as I need to take it off the wall which I can not do my own, they said that they can't send anyone to repair the Tv without the serial number.
I explained that I have the proof of purchase and that when their technicians come I can get the serial number of the back of the TV.
They said that their technicians will not take the TV of the wall and will NOT repair the TV if it's mounted on the wall. They said that I must hire someone to take the TV of he wall for their technicians and to put it back.
Why don't they say all this when you buy the TV.
i contacted LG, they indicated that they require the TV serial number to log the call. They said that it could be found on the side of the TV, the were wrong.
I explained to them that the TV is a 65 inch TV and that I could not get the serial number as I need to take it off the wall which I can not do my own, they said that they can't send anyone to repair the Tv without the serial number.
I explained that I have the proof of purchase and that when their technicians come I can get the serial number of the back of the TV.
They said that their technicians will not take the TV of the wall and will NOT repair the TV if it's mounted on the wall. They said that I must hire someone to take the TV of he wall for their technicians and to put it back.
Why don't they say all this when you buy the TV.