LG 43" UHD TV problems

I bought a LG TV from Game Cresta on 3/11/23 (on recommendation from a sales guy - this is not a brand that I would normally look at) and returned it on 10/11/23 as it was making strange noises when switched off. It sounded like there was a fan constantly running when the TV was on standby.

I asked that I get a refund as this was the 7th day and was told that the TV would need to go to LG for approval. I phoned Game today to be told that I will only find out about the result in 21 days. This is really bad service as I am now stuck without a TV and forced to wait 21 days without a refund or a replacement - what happened to the 7 day return policy??????? This is the last time that I will shop with Game and probably the first and last time that I will try an LG product.

This is a great way to put off a new customer when you provide a faulty product and then you still take your sweet time to replace or refund. I should have just gone with Samsung as I originally wanted to.