KG
Kenleigh G
1 reviews | Active since Oct 2016
23 Sept 2020, 11:36
LG 42L Black Smog Microwave - MS4295DIS
Bought a LG 42L Black Smog Microwave - MS4295DIS through takealot in September 2019, the microwave now does not work and was returned to Takealot, they informed me that the item only has a 6 month warranty whilst LG's website states it as 24 months.
I made cotact with LG since I was not assisted by Takelot, This was LG's Response: "Good day Kenleigh Kindly note the might have referred to the six months exchange warranty. However you can contact our toll-free number: *** or contact us on whats app on *** For further assistance. Regards"
Can they not assist in finding a solution to my problem - the item is still under warranty and nobody wants to assist with the repair to the faulty unit.
Helpful (0)
Replies (2)0
Replies (2)
LG Electronics's replyOfficial
28 Sept 2020, 08:48 Good day
Thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
LG Electronics's reply28 Sept 2020, 08:48
Official
Good day
Thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
LG Electronics's replyOfficial
30 Sept 2020, 15:39Good day, please may you email me your reference number and cell phone number. My email is ***. Alternatively please send LG a Whatsapp on ***and ask for Reuben
LG Electronics's reply30 Sept 2020, 15:39
Official
Good day, please may you email me your reference number and cell phone number. My email is ***. Alternatively please send LG a Whatsapp on ***and ask for Reuben