SS
Sean S

1 reviews | Active since Jan 2014

09 Mar 2015, 11:58

Lack of spares for LG products

I purchased a LG Karaoke home DVD entertainment centre about 5 years ago, I paid about R6000 for it, so I believe it to be a quality system and should last more than 5 years. I have tried to no success in getting this system repaired, firstly I was directed by LG to their service centre in Edenvale, the report I got back was the spares are no longer available, sorry. I then contacted LG direct to voice my disappointment about the outcome of my repair, unfortunately LG don't seem to care either, I spoke to the call centre and at the end of the day, sorry, nothing can be done for you. So my message here is be careful supposedly purchasing quality products as the brand holders / owner don't really care what they import into South Africa and do not keep spares for their products. Every appliance in my home is LG, as they need to be replaced I will not be using LG again. Hope this reaches the powers that be. I will telling all friends and family about my negative experience. S Swart. Ex loyal LG consumer.

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Replies (1)
LG Electronics
LG Electronics's reply09 Mar 2015, 12:07
Official
Hello seanswart,

Thank you very much for bringing your query regarding the complaint to our attention. Responding to customer needs is LG's first priority, and we appreciate it when customers take the trouble to let us know their needs or concerns.

Kind Regards.

LG Customer Care.