Lack of aftersales service

I bought an LG double door 506L fridge from Game stores, Clearwater branch in 2012. The first fridge didn't work and it was replaced with the fridge I currently have. I have since relocated to Polokwane. Now this fridge has broken down and is displaying an error message. On Monday January 4, I went to Game Polokwane to get assistance in repairing it and they indicated that since it was now out of warranty, I had to contact the designated LG contact person directly. They gave me a cell number and the name of the contact person: Dennis. I then called him to assist and he indicated that he will be in Polokwane on Thursday the 7th. I called him again on Thursday the 7th and he didn't pick up the phone. An hour later he called me back to indicate that he would be coming. Since then all calls go unanswered while I am stuck with a broken fridge in this hot weather. The lack of after sales service is appalling and I would never recommend an LG product to any of my friends again!