L G SERVICE DEPARTMENT

I bought a LG Fridge that cost me in excess of R10k on 12/01/2018, within 2 weeks the runner that holds the plastic drawer had to be replaced as the plastic was cracked and broken and the water spout had to be opened as the water was trickling out. The service repair man replaced the drawer and runner and said that was the fastest the water would run! 7 months later I contacted Hirsch on 17/08 as two of my shelves are cracking on the side, the plastic has little cracks. What quality of plastic are you using on the fridge. After 3 weeks of no response I contacted Hirsch again only to be told that LG say that a shelf is an accessory so its not covered by the warranty. Besides the exorbitant price I took out an extended warranty. LG look up what an accessory is - something added to a machine or to clothing that has a decorative purpose. When you sold the fridge did you sell it without your shelves in it? An accessory? Where are you supposed to put your food in the fridge without shelves? I take umbrage to the fact that you say its client abuse, you don't even send someone out to inspect the fridge before you accuse. You just expect us to put our hands in our pockets and spend our hard earned cash and BUY replacement shelves. Im sorry, I bought them when I paid for the over priced fridge. To the service department and sales people at Hirsch I also expect you to fight on behalf of your customers. Its very easy to throw your hands up in the air and say you can't help. Service people, thats all I'm asking for after paying so much for a fridge. Our motivation for buying the fridge was our previous LG fridge lasted 15 years with only the handle breaking off. Obviously your product is no longer of the same quality and I will no longer be buying any LG products.