L G G 4 PHONE

<p>L G G4</p> <p>Dear LG customer Service Manager/Director</p> <p> </p> <p>As what you should and or must be aware of by now . LG G4 phones is in a total mess. My wife and I , are users of the LG G4 phones. My wife phone is currently in for repairs for the longest period I ever experienced ie in excess of 4 months . Wow LG ( LIFE IS GOOD). Some background The LG G4 phones android system been set on KITKAT, the latest update is Marshmallow, the LG G4 phones cannot handle the latest update , hence the phones just shut down. This been confirmed by a LG Technician at Vodacom the Glen. The genaral answer to all consumers by LG "your phone has water damage".I cannot comprehend that the all LG G4 users phones will have water damage . The next answer is its your body heat, moist etc . When i took my phone to Vodacom the Glen, we been told the techincian is not in , and they cannot take the phone. We proceeded to the next Vodacom shop in the GLen, there we met the LG technician . He inspected the phone , and confirmed that there is no waterdamage , because the indicators on the phone is white . If there is water damage the indicators will be red. The technician then confirmed that the updates is the cause of the problem. If LG reset the phone to android "KITKAT" operating system , the Marshmallow operating system must still be downloaded, and we are back to square 1 , the phone will just shut down. If the G4 being set not to download the latest update , then the phone will more than likely shut down , for the mere reason that andriod phones will require latest updates , to enable the phone apps and operating system to work . So I dont think to reset the phone to "KITKAT" is the solution. </p> <p> </p> <p>Vodacom, then ask us to sign an indeminity forms . We refused to do , I cannot understand , why should we sign now indeminty forms , after all these complaints of LG G4 phones been received and or mounted . </p> <p> </p> <p>No LG, please consider the consumers and assist us with your LOGO , LIfe is Good. Its after all the consumers that buys, and suppport the brand , and without us as consumers , surely there will be no contracts and or selling/buying of the cell phones. LG i wopuld suggest , safe your brand of LG Phones, and hear the outcry of the consumers , and recall all the LG G4 phones . </p>