KC
Ken C
1 reviews | Active since Jun 2019
15 Jun 2020, 15:13
L
I have had a problem between lg and Makro. I biught a new tv ans the TV screen was broken by either Makro sales staff or tv was in a weak state hence the crack. This only appeared to me once I removed tv from packaging. Long story, Makro wont accept responsibilty. My solution I dnt buy LG products anymore ( im due to upgrade my fridge,dishwasher and microwave) also will not shop at Makro,Dion,Builders(walmart group) because of how they treated me. So because they would not accept to repair/replace they have lost my business for 1 year so far and I will no longer buy anymore products from either of them in the future
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Replies (1)
LG Electronics's replyOfficial
15 Jun 2020, 19:28Good Evening,
My name is Reuben from LG Customer Service.
I must apologize for the poor after sales service given to you by Makro.
I can assure you that i will resolve your issue.
Please may you send through the following information to my email address so that I may escalate your query to management.
Model Number:
Serial Number:
Exact Date of Purchase:
Mobile Number:
Surname:
Physical Address:
My email is as follows: ***
Warmest Regards
LG Customer Care
My name is Reuben from LG Customer Service.
I must apologize for the poor after sales service given to you by Makro.
I can assure you that i will resolve your issue.
Please may you send through the following information to my email address so that I may escalate your query to management.
Model Number:
Serial Number:
Exact Date of Purchase:
Mobile Number:
Surname:
Physical Address:
My email is as follows: ***
Warmest Regards
LG Customer Care
LG Electronics's reply15 Jun 2020, 19:28
Official
Good Evening,
My name is Reuben from LG Customer Service.
I must apologize for the poor after sales service given to you by Makro.
I can assure you that i will resolve your issue.
Please may you send through the following information to my email address so that I may escalate your query to management.
Model Number:
Serial Number:
Exact Date of Purchase:
Mobile Number:
Surname:
Physical Address:
My email is as follows: ***
Warmest Regards
LG Customer Care
My name is Reuben from LG Customer Service.
I must apologize for the poor after sales service given to you by Makro.
I can assure you that i will resolve your issue.
Please may you send through the following information to my email address so that I may escalate your query to management.
Model Number:
Serial Number:
Exact Date of Purchase:
Mobile Number:
Surname:
Physical Address:
My email is as follows: ***
Warmest Regards
LG Customer Care