sA
shuaib A

1 reviews | Active since Jul 2020

24 Jul 2020, 16:53

Incorrect marketing and advertising by LG. refusing to aknoledge

I was interested in the LG k61. I researched the phone on your website and the details of the phone were marked as it having an amoled screen. (2 features I had to have on my phone was the double tap to on/off and the always on display).

Being happy that the phone has an amoled screen I purchased it.

Playing around with my new phoned turned excitement into frustration because I couldn’t not get the always on display. Then discovered my screen is lcd. Checked the website again which confirms its amoled.

This is where the real frustration began to pile on. I called LG. some guys checked on the website and told me its an amoled screen. When I told them my phone is LCD, I was then referred to the next person.

I tired to email the adresses given, no response, I tried the whatsapp chat service, and the person saw my case, the website references and told me it should be LCD screen and gave me the contact details of another person.

I called the lady. She was confused as to why I was given her details. I put forward all the details to her. She agreed with me on the merits of what im saying and said she will have forward this to someone else, who will get back to me. To date I still await. anywhere i try i am not getting any responses. the amazing thing is someone has listened to what im saying because the website was subsequently change to state the phone has an lcd screen(no longer says AMOLED screen)

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Replies (3)
LG Electronics
LG Electronics's reply24 Jul 2020, 17:20
Official
Good day,

My name is Reuben from LG customer Care.

I must apologize for the poor experience that you have endured.

I have lodged a formal complaint and your reference number is as follows: VCU***

An LG representative from the complaints department will contact you as soon as possible in order to advise and assist you further.

Warmest Regards
LG Customer Care
sA
shuaib A's update28 Jul 2020, 12:48
Reviewer Update
i have not received and contact as yet. VCU**********90 being the reference number.
emails as well, just being ignored.
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shuaib A's update03 Aug 2020, 11:26
Reviewer Update
Hello Ruben
can you follow up on the reference number that you had provided. i have not been contacted as yet