Im so disappointed in the service im getting from LG i wont buy anything from them again

I don’t see my self purchasing anything at Lg So its been over a week we still haven’t resolved anything Now im being told that I must make a booking first before im given a quotation But i spoke to someone else who had said they will give me the price of the part that is needed to fix the screen How do i pay a call out fee not knowing how much the screen will cost me What if the screen will be R5000 after i paid the call out And it wont make sense for a person to fix a screen R5550 for a tv I purchased for R10 000 Lg asked for all the details of the tv and I provided the broken screen photos Now its like Lg is running a ****a shop where we have to go back and forth for such a simple issue