How can you be proud of your company's lack of care...pretty sure your vision, mission and ethos say something different

If I could rate the after sales service less than 1 - I would. I used to hold LG Electronics in such high regard but I am "SHATTERED" by their after sales service as well as them not upholding their 'ethos". I bought a LG Side by side 619L fridge cash - cost R30999 as well as extended warranty on 25 May 2025. A little after two months of purchase I am cleaning my fridge very carefully and as I am rinsing the vegetable glass top it completely SHATTERS into a million pieces - I'm not kidding I have pictures and video. I report this to Makro where I purchased the fridge...they of course take no responsibility- despite the extended warranty - and refer me to LG. So Prince comes out to me...long story short...LG advise that they are not responsible (they dont care that the material of the glass was substandard...its just we dont care about customer satisfaction...that's the standard we selling. And really its not about the money...we paid R+30 thousand cash for the fridge and this glass apparently costs about R600...its just how dare you take my money and then shirk your responsibilities as an established and basically tell me to f-off...really disgusted and disappointed...but I see from the poor reviews here that this type of modus operandi is LG's SOP - for those not fami**** with the acronym SOP is standard operating procedures. Very disappointed and disgusted in this standard and your Lack of Care.