HC
Heinrich C
1 reviews | Active since Jul 2013
25 Aug 2015, 10:19
HORRIBLE LG AFTER SERVICE
I bought an LG 42\ TV through one of their vendors (OK Furniture) with extended warranty. I took the TV in for repairs as the screen was flashing between bright and dim. I was told that as it was extended warranty the repairs would not receive priority. After 2 weeks with no feedback I called in and was told that the person dealing with the matter is on leave. After 4 WEEKS and putting up a fuss I was told to collect the TV.<br> <br> The report said there was nothing wrong with the TV and that I should replace the cables. I have tested different cables and devices and the problem persisted. Whether I use a hard-drive
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Replies (1)LG Electronics's replyOfficial
25 Aug 2015, 10:31Hello heinrichwc,
We have noted your concern. Thank you for bringing this matter to our attention. Apologies for the inconvience you have received. Please note with extended warranty the warranty is with OK Furniture only and not LG and the repairs is not carried out by our technicians.
Kind Regards.
LG Customer Care.
We have noted your concern. Thank you for bringing this matter to our attention. Apologies for the inconvience you have received. Please note with extended warranty the warranty is with OK Furniture only and not LG and the repairs is not carried out by our technicians.
Kind Regards.
LG Customer Care.
LG Electronics's reply25 Aug 2015, 10:31
Official
Hello heinrichwc,
We have noted your concern. Thank you for bringing this matter to our attention. Apologies for the inconvience you have received. Please note with extended warranty the warranty is with OK Furniture only and not LG and the repairs is not carried out by our technicians.
Kind Regards.
LG Customer Care.
We have noted your concern. Thank you for bringing this matter to our attention. Apologies for the inconvience you have received. Please note with extended warranty the warranty is with OK Furniture only and not LG and the repairs is not carried out by our technicians.
Kind Regards.
LG Customer Care.
