Great customer support received

I purchased a 55" SUHD TV and unfortunately after a few problems the TV needed to be replaced after ~22months - still being in the warranty period. I contacted the LG support channel via whatsapp messenger and I received really good customer support from LG. After a technician came out and confirmed the problem I reported, I was then contacted by LG and given the opportunity to replace/ refund the TV where I purchased it. I thought this was really great service! Thank you LG Electronics.