Frustration and Disappointment: A Customer's Ordeal with LG South Africa's Washing Machine Service and Resolution

After months of working with LG technicians, paying for call-outs, and buying parts for our LG top loader washing machine (Model: T1532AFPS5) the issue was lodged to LG Midrand (management) as multiple LG technicians could not solve the issue who then forwarded the issue to management. LG management decided to offer a R900 discount on a new machine which doesn't even begin to cover the admin cost and parts already bought.

This is highly irregular/unacceptable that the manufacturers of a product can not solve a problem with their own product that was not damaged due to wreckless or irresponsible use by the customer.

Extremely disappointed in LG South Africa.