From Trusted Brand to Frustration: My LG Experience

I used to trust LG — but my recent experience has been deeply disappointing.

My LG washing machine started making a grinding sound when switching modes. I contacted the LG call centre, and a technician was sent out a few days later. After inspecting the machine, he diagnosed a faulty gearbox. I approved the repair, and he replaced the part. He briefly tested the machine, and everything seemed fine — so I paid him.

However, during the next normal wash cycle (after he had left), the grinding sound returned — louder than before. Since then, I’ve tried repeatedly to get the issue resolved, but with no success.

Follow-up calls to the LG call centre haven’t helped either. I keep getting told that someone will attend to the matter, but there’s been no real progress. Worse still, part of the newly replaced gearbox has now failed completely — and the machine is no longer working at all.

It’s extremely frustrating to deal with what appears to be poor service and lack of technical know-how. I expected more from LG — especially when using their authorised technicians.

Very disappointed. I will never buy LG again ever again!