Faulty Microwave
Bought a 42L LG Neochef less than a year ago and I have to get it repaired for the 2nd time.. I want a new microwave or my money back... I'll rather buy a Samsung and LG says your product has to have the same problem 3 times before they replace it... I'm posting the responses from LG on Facebook
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LG Electronics's replyOfficial
23 Nov 2020, 09:13Good day Cuban,
It is unfortunate that your unit has had to be repaired for the 2nd time. Hopefully the issue is resolved now correctly. You were advised correctly. LGs policy is that a faulty unit need be repaired 3 times or more for the same fault before it may be considered for an exchange or replacement.
Warmest Regards
It is unfortunate that your unit has had to be repaired for the 2nd time. Hopefully the issue is resolved now correctly. You were advised correctly. LGs policy is that a faulty unit need be repaired 3 times or more for the same fault before it may be considered for an exchange or replacement.
Warmest Regards
LG Electronics's reply23 Nov 2020, 09:13
Official
Good day Cuban,
It is unfortunate that your unit has had to be repaired for the 2nd time. Hopefully the issue is resolved now correctly. You were advised correctly. LGs policy is that a faulty unit need be repaired 3 times or more for the same fault before it may be considered for an exchange or replacement.
Warmest Regards
It is unfortunate that your unit has had to be repaired for the 2nd time. Hopefully the issue is resolved now correctly. You were advised correctly. LGs policy is that a faulty unit need be repaired 3 times or more for the same fault before it may be considered for an exchange or replacement.
Warmest Regards