Faulty LG Washing Machine & Dishwasher

Item: LG Electronics
Rating: 1
Author: Corne M

Both my Washing Machine & Dishwasher under 9months old, faulty! Bought from Makro and between Makro/LG the matter is being dragged out for weeks now.

IRS Tronics (LG repair agents) visits my property, sees the issues and tells me as the consumer that I must consult with LG Head Office..., so when does it become the consumers responsibility - if this was the case I should rather purchase directly from LG and cut out the distributor.

What upsets me most is two (2) new products that's faulty, one (1) was repaired and still faulty.

Enough is enough, I have lost all faith in LG products.

Products 1. LG True Steam Dishwasher 2. LG 21kg Top Loader Washing Machine

Helpful (0)

Replies (2)

LG Electronics's replyOfficial

11 Sept 2020, 11:40

Good day
Thank you for your message.
Please accept our sincere apologies for the incovenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.

Warmest Regards
LG Customer Care

LG Electronics's reply11 Sept 2020, 11:40

Official

Corne M's updateReviewer Update

16 Sept 2020, 08:55

What a joke, still waiting...
Makro has resolved dishwasher and the washing machine still remains unresolved. So we using for past two (2) weeks a laundromat, risking health protocols with Covid and LG takes their time to resolve my problem. Well done

Corne M's update16 Sept 2020, 08:55

Reviewer Update