DR
David R

1 reviews | Active since Feb 2018

23 Feb 2018, 12:29

Faulty LG Smartphone (G5SE). Don't get it. Worst customer service from LG ever!

Hi There

I'm really disgusted and disappointed in my G5SE which I got on contract in Nov of 2016.

First the GPS broke, and after taking it in multiple times to get fixed at a Vodacom shop it still does not want to work. I use my GPS daily and now I cant get to areas which I really don't know that well.

Next the back button does not working anymore, and now the phone does not want to turn off. Have to basically take out the battery.

The camera also does not want to zoom completely. For some reason there is a limit on it.

I gave a LG rep a call as well to explain my situation but she didn't even reply to my phone call.

So for this reason I now had to retire the phone and use my old Galaxy S6.

This is a pity, because I really wanted to try another brands product but it failed me.

Your customer service really sucks.

Thank You

Dave

0
Replies (3)
LG Electronics
LG Electronics's reply23 Feb 2018, 16:24
Official

Thank you for your correspondence i must apologise for the inconvenience caused. An employee from LG will contact you shortly.

Kind Regards.

LG Service Team.

DR
David R's update27 Feb 2018, 12:53
Reviewer Update
Hi There I'm still waiting for a call from one of your employees. Still hasn't received one. Thanks Dave
DR
David R's update05 Mar 2018, 13:47
Reviewer Update
Hi There. I'm still waiting for a phone call from LG. Just goes to show how bad your customer service really is considering that you already said somebody will phone me 10 days ago. Thanks