DY
David Y
1 reviews | Active since Jul 2020
24 Jul 2020, 08:46
Faulty LG mobile phone
Got a LG k41s as my upgrade. Two weeks later the phone failed and was sent in for repairs. Was told they cant get spares so tough luck, it cant be tepaired. They refuse to replace the phone leaving me to pay for two years until I get my next upgrade which will definitely not be any korean ******* again. Huawei next time.
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Replies (3)0
Replies (3)
LG Electronics's replyOfficial
24 Jul 2020, 09:42Good day,
My name is Reuben from LG Customer Care.
I must apologize for the poor experience you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follows: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve your query.
Warmest Regards
LG Customer Care
My name is Reuben from LG Customer Care.
I must apologize for the poor experience you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follows: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve your query.
Warmest Regards
LG Customer Care
LG Electronics's reply24 Jul 2020, 09:42
Official
Good day,
My name is Reuben from LG Customer Care.
I must apologize for the poor experience you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follows: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve your query.
Warmest Regards
LG Customer Care
My name is Reuben from LG Customer Care.
I must apologize for the poor experience you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follows: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve your query.
Warmest Regards
LG Customer Care
DY
David Y's updateReviewer Update
01 Aug 2020, 09:04Was contacted 3 days later but have heard nothing since. Its been more than a month now for a brand new phine to be repaired or replaced and my patience is wearing thin....
DY
David Y's update01 Aug 2020, 09:04
Reviewer Update
Was contacted 3 days later but have heard nothing since. Its been more than a month now for a brand new phine to be repaired or replaced and my patience is wearing thin....
DY
David Y's updateReviewer Update
01 Aug 2020, 09:06Ps im using an old huawei phone thats still going strong
DY
David Y's update01 Aug 2020, 09:06
Reviewer Update
Ps im using an old huawei phone thats still going strong