ND
Nomathamsanqa D

1 reviews | Active since Jan 2011

06 Oct 2015, 19:22

Faulty CD Player to be s****ped

I bought an LG music system a couple of years ago. The CD player became faulty within 2 years. We just bought a new LG Blueray instead and used it to play radio. Recently, I took it to LG Service Centre, paid the R200 non refundable fee to get it checked. Few days later, got an email saying, unfortunately, we cannot quote you on the Repair of your unit as the (6721RFN021A - MECHANISM) is Discontinued, and without these parts no repair or further assessment is possible. For me this is unbelievable for a brand that I have been advocating for for years. I even bought the latest LG4 Phone because I trust the brand. I don't believe that nothing can be done and there are no compartible parts to be used so that I can play DVDs and CDs again...

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Replies (1)
LG Electronics
LG Electronics's reply06 Oct 2015, 19:59
Official
Hello thami111,

Good Evening,
Thank you for notifying us of your complaint.
One of our Customer realations specialists will be in contact with you during office hours tomorrow once this has been followed up with LG service Cape Town

Kind Regards
LG Service