HK
Horst K
1 reviews | Active since Jul 2014
25 Sept 2019, 11:14
False Advertisment on LG web site
Bought two XBOOM Go PK3 because the ZA website and the sales rep told me that it has dual play - Which means you can set the one speaker as left and other speaker as right. The Product sold to me does not have this function in South Africa. I contacted Support, several times all dead ends. This is false adverti*****t and miss information on this product. Yet LG has done nothing to assist me
Helpful (0)
Replies (3)0
Replies (3)
LG Electronics's replyOfficial
26 Sept 2019, 09:35Good day Horst.
Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly.
Kind Regards.LG Customer Care.
Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly.
Kind Regards.LG Customer Care.
LG Electronics's reply26 Sept 2019, 09:35
Official
Good day Horst.
Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly.
Kind Regards.LG Customer Care.
Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly.
Kind Regards.LG Customer Care.
HK
Horst K's updateReviewer Update
02 Oct 2019, 14:23Have not been contacted by anyone from LG as yet.
I asked several weeks ago about the XBOOM go PK3
Was referred to Velly Maphosa
I have his direct number - Which doesn't work
His email - He does not respond
Phoned LG support number - No help either
Wrote hello peter - Was promised to be contacted back, was not contacted.
I bought two of these product due to false adverti*****t and expectation set on LG web site
The sales rep from LG even check LG ZA web site, and told me this product has what I am looking for, It doesn't.
It states it has Dual Play Button Yes.
This enables user to pair two speakers as stereo pair. Therefore speaker one would be left and speaker 2 would be right.
Where can I raise official complaint as I reached the end of my patients waiting for replies or answer or state how to achieve something this product doesn't offer in South Africa and if it doesn't have this please update LG website and refund me in full.
I asked several weeks ago about the XBOOM go PK3
Was referred to Velly Maphosa
I have his direct number - Which doesn't work
His email - He does not respond
Phoned LG support number - No help either
Wrote hello peter - Was promised to be contacted back, was not contacted.
I bought two of these product due to false adverti*****t and expectation set on LG web site
The sales rep from LG even check LG ZA web site, and told me this product has what I am looking for, It doesn't.
It states it has Dual Play Button Yes.
This enables user to pair two speakers as stereo pair. Therefore speaker one would be left and speaker 2 would be right.
Where can I raise official complaint as I reached the end of my patients waiting for replies or answer or state how to achieve something this product doesn't offer in South Africa and if it doesn't have this please update LG website and refund me in full.
HK
Horst K's update02 Oct 2019, 14:23
Reviewer Update
Have not been contacted by anyone from LG as yet.
I asked several weeks ago about the XBOOM go PK3
Was referred to Velly Maphosa
I have his direct number - Which doesn't work
His email - He does not respond
Phoned LG support number - No help either
Wrote hello peter - Was promised to be contacted back, was not contacted.
I bought two of these product due to false adverti*****t and expectation set on LG web site
The sales rep from LG even check LG ZA web site, and told me this product has what I am looking for, It doesn't.
It states it has Dual Play Button Yes.
This enables user to pair two speakers as stereo pair. Therefore speaker one would be left and speaker 2 would be right.
Where can I raise official complaint as I reached the end of my patients waiting for replies or answer or state how to achieve something this product doesn't offer in South Africa and if it doesn't have this please update LG website and refund me in full.
I asked several weeks ago about the XBOOM go PK3
Was referred to Velly Maphosa
I have his direct number - Which doesn't work
His email - He does not respond
Phoned LG support number - No help either
Wrote hello peter - Was promised to be contacted back, was not contacted.
I bought two of these product due to false adverti*****t and expectation set on LG web site
The sales rep from LG even check LG ZA web site, and told me this product has what I am looking for, It doesn't.
It states it has Dual Play Button Yes.
This enables user to pair two speakers as stereo pair. Therefore speaker one would be left and speaker 2 would be right.
Where can I raise official complaint as I reached the end of my patients waiting for replies or answer or state how to achieve something this product doesn't offer in South Africa and if it doesn't have this please update LG website and refund me in full.
HK
Horst K's updateReviewer Update
08 Oct 2019, 13:13Have been Contacted on Friday 2019/10/04
However the LG spoke person didn't even know what I was talking about
I had to guide them on LGs own web site and tell where to click and explain what to do.
What does Dual Play mean, and asking where the button is. They couldn't answer me.
Was promised to be phoned back on Monday 2019/10/06 as they need to do some research.
They didn't call me
However the LG spoke person didn't even know what I was talking about
I had to guide them on LGs own web site and tell where to click and explain what to do.
What does Dual Play mean, and asking where the button is. They couldn't answer me.
Was promised to be phoned back on Monday 2019/10/06 as they need to do some research.
They didn't call me
HK
Horst K's update08 Oct 2019, 13:13
Reviewer Update
Have been Contacted on Friday 2019/10/04
However the LG spoke person didn't even know what I was talking about
I had to guide them on LGs own web site and tell where to click and explain what to do.
What does Dual Play mean, and asking where the button is. They couldn't answer me.
Was promised to be phoned back on Monday 2019/10/06 as they need to do some research.
They didn't call me
However the LG spoke person didn't even know what I was talking about
I had to guide them on LGs own web site and tell where to click and explain what to do.
What does Dual Play mean, and asking where the button is. They couldn't answer me.
Was promised to be phoned back on Monday 2019/10/06 as they need to do some research.
They didn't call me