Failure to uphold workmanship warranty

LG South Africa has the worst after sales support. I had called LG to diagnose and repair my 11kg front loader washing machine which was giving me a load imbalance error and the drum was making a noise, was also misaligned reference number RNU ********** 46821. A technician was dispatched who had replaced the sensor. After they had left we had used the machine thinking everything is fine only to have an issue to arise again. We contacted LG again since they have a 3 months workmanship warranty. I had noticed that the space between the door and drum was quite huge. When the technician came again to assess he had told my wife that the shock was damaged and needed replacing despite us paying an exorbitant amount to replace the sensor for the same problem on the initial service repair. He had also removed a garment from the motor which had slipped through in between the gap. How is the gap present if the machine was always working without any garments been swallowed by the machine to the motor and only since after the technician had worked on it initially? This surely had to have some bearing on the shock been damaged due to the drum not being aligned correctly on the initial repair despite us reporting it. LG South Africa now wants me to pay for the part when it appears that my original service call was misdiagnosed. Over and above we have been trying to get assistance with this since last Monday 13.05.2019 only to be told that management is always in meetings irrespective of the time or date we call. This has a serious impact on our daily lives since we have a 10 month old baby and washing is essential. We had to even resort to using a laundry mat this weekend due to the inconvenience caused by LG, who is going to reimburse me for this? We are tired of the excuses and been given the run around and need this issue to be resolved asap. This is the kind of low service quality that LG provides. We are tired of the apologies and will never purchase an LG product in future .