1 reviews | Active since May 2015
Failure to fulfil 3 Year Warranty
Good Morning<br> <br> I would like to complain about LG's poor service .<br> <br> I bought an LG LCD monitor (W2443T) from incredible connection in 2012/06/02 (2 years and 11months). The LCD monitor start switching itself off (black screen ) but the power indicator showed that it still had power.<br> <br> I returned it to Incredible connection in Springfield for investigation and Repair about 2/3 weeks ago.<br> <br> They then contacted LG regarding investigation and repair . LG have then refused to accept the 3 year warranty for the LCD Monitor and state that this product has a 2 year warranty .I have the warranty card found in the Box which shows 36Months and the product website for south Africa below show 36 Months.<br> <br> [URL Removed]<br> <br> As you can clearly see it states 36Months = 3 Years . I find it ridiculous that LG is refusing to accept this item for to investigate and repair the LCD Monitor. This has become less about the Monitor and more about the poor Service delivery from LG Electronics south Africa. <br> <br> Incredible connection have taken it upon them selves to do the investigation and repair.<br> <br>
Thank you very much for bringing your query regarding the complaint to our attention. Responding to customers needs is LG's first priority. and we appreciate it when customers take the trouble to let us know their needs or concerns.
Kind Regards.
LG Customer Care.
Thank you very much for bringing your query regarding the complaint to our attention. Responding to customers needs is LG's first priority. and we appreciate it when customers take the trouble to let us know their needs or concerns.
Kind Regards.
LG Customer Care.
