MJ
Moti J

1 reviews | Active since Aug 2021

01 Aug 2021, 12:11

Extremely Poor Customer Service regarding defective UHD TV

I bought a LG UHD TV at Makro in Springfield with a two year warranty. Some pixels in the bottom right part of the screen had some kind of green discolouration.

I wrote a review on hellopeter and an LG representative reached out to me to sort this issue out. Thus far, LG has inspected my TV on three different occasions and apparently replaced the LED screen, however I am still having the same issue with the discolouration. LG has told me that I need to take up the issue with Makro as the TV is out of warranty, but even when it was under warranty, they did not fix the defect. I have contacted the LG call centre personally several times over the past three months, but am still unable to resolve this issue and am fed up with the pathetic customer service.

Please can an LG representative contact me and help me move this issue forward as I am at my wits end.

0
Replies (1)
LG Electronics
LG Electronics's reply03 Aug 2021, 11:58
Official
Good day, my name is Reuben from LG Customer Care, thank you for your message.

Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.

Your query has been escalated to the complaints department and your complaints reference number is as follows: 
VCU***


An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.

Warmest Regards
LG Customer Care