1 reviews | Active since Apr 2016
<p>I bought a LG 3D tv two years ago. Based on the serial number, the warranty expired July this year. Needless to say, the tv became faulty during August. I contacted the LG call centre in order to determine the next steps. I was advised to take the tv to the LG agency to obtain a quote.</p> <p>Today I received the quote and the repair cost is R10800.00 for a tv that does not even cost R8000.00. I have the 47 inch 3D LED and saw on the internet that the 50 inch 3D LED is R9999.00.</p> <p>How is it possible that the repairs for a LG tv is more than the actual value of the tv? I am extremely dissapointed in the fact that the tv became faulty exactly one month after the warranty expired. Does not give me convidence in LG produts going forward. It is also rediculous that the repairs cost more than the value of the tv.</p> <p>I have LG tv sets, LG washing machine, LG dishwasher etc. With this experience I will certainly not consider using LG products going forward.</p> <p>I know that nothing can probably be done now about this issue, but I do think it is important for senior officials in LG electronics to take note of my dissatisfaction.</p>
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Good day
Thank you for your correspondence, We are currently investigating the complaint.
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Regards
LG Customer Care
Best regards,
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