Extremely Disappointed – Damaged Washing Machine & No Proper Assistance

We recently purchased a brand-new LG washing machine, which is still under warranty. Unfortunately, after delivery and unboxing, we discovered visible damage that was concealed by the foam packaging.

The appliance has not been used or switched on. We immediately reported the issue to LG and provided all required information. Despite this, we have struggled to receive proper assistance or a satisfactory resolution.

We spent a significant amount of money on this appliance and expected better service from a brand like LG. As consumers in South Africa, we are protected under the Consumer Protection Act, and it is extremely disappointing to feel dismissed when reporting a legitimate concern about a brand-new product.