Extreme disappointment of the LG Brand

As a loyal LG Mobile device customer currently owning the range of the V20, G4, G5, G6, G7 and G8 i was extremely disappointed when i attempted to upgrade my contract with Vodacom last mont (April).. My first option, I opted for an LG Velvet which I received in a sealed package, but upon receipt, found that the device was already used ( already had a sim card in it and it had fingerprint access locks) to my dismay, I returned the item and due to the shortage of stock and unavailability had to change my upgrade choice. My second option, I then chose an LG Wing (Also received in sealed packaging) which I was extremely impressed with given the online reviews, however, my excitement was short lived as I started the mobile device up, it was evident that the screen had pixel damage and a dead pixelated area at the bottom left side of the main screen, I again had to cancel this upgrade option as there is currently NO stock of any LG devices by Vodacom. it is with extreme disappointment and an irate mood I write to inform LG, that my loyal support to the brand (being household appliances or any other item, which 90% of my branded items are... ) has officially been lost. I cannot fathom how such a huge brand would EVER decrease their customer service and provide such mediocre products to clients. Regardless if the division is closing/closed or not!