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Sam M
1 reviews | Active since Apr 2019
20 Oct 2020, 12:00
Excellent service on LG soundbar repair.
I took my soundbar in for repairs, I'm happy with speedy service of LG, the soundbar was fixed and ready for pickup within a weeek of it having been booked in for repairs.
I have one problem though, I was not happy with how the soundbar was packaged / put back into the box, the speakers weren't in their plastic bag that they came in and the box wasn't fastened with selotape to make sure that it doesn't open, that's my only issues with the whole repair, I am not sure if I should place the blame on LG or Makro, but the overall experience was a good one. Keep up the good work LG.
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Replies (2)
LG Electronics's replyOfficial
20 Oct 2020, 13:02Good Day. My Name is Reuben from LG Customer Care Center thank you for your message.
Thank you for your remark, it is duly noted.
Warmest Regards
LG Customer Care
Thank you for your remark, it is duly noted.
Warmest Regards
LG Customer Care
LG Electronics's reply20 Oct 2020, 13:02
Official
Good Day. My Name is Reuben from LG Customer Care Center thank you for your message.
Thank you for your remark, it is duly noted.
Warmest Regards
LG Customer Care
Thank you for your remark, it is duly noted.
Warmest Regards
LG Customer Care
SM
Sam M's updateReviewer Update
28 Oct 2020, 20:30Hi Reuben I think I might take back everything I've said about the speaker being fixed, I'm starting to hear the "blown speaker" noise again. I do not understand how this keeps happening because I do not even play loud music through the soundbar and cannot keep repacking the soundbar and taking it back to Makro for repairs.
SM
Sam M's update28 Oct 2020, 20:30
Reviewer Update
Hi Reuben I think I might take back everything I've said about the speaker being fixed, I'm starting to hear the "blown speaker" noise again. I do not understand how this keeps happening because I do not even play loud music through the soundbar and cannot keep repacking the soundbar and taking it back to Makro for repairs.