1 reviews | Active since Dec 2016

01 Dec 2016, 07:14

Excellent malfunctioning phone

<p>I am an LG phone user and like the phone, BUT my phone has some issue on it (Vodacom is aware of it) that involves a software upgrade to the amount of R 600.<br />The way I see it, LG is either in financial trouble and therefore forcing customers to pay for an upgrade that will fix a fault on the device...or Vodacom is telling stories and using this as funds generating excuse.<br />The effect of this faulty phone is a hefty data bill every month. Al I want is for big companies to start acting ethically and stop hiding behind all the switchboards. If your product is faulty, man-up and sorts it out, only ***ards send customers through a maze of number punching on a phone.<br />The lesson learned LG distributes phones which are faulty, this fault not only incurs unnecessary data cost to the user but you are now forced to pay to have it fixed in order to prevent future data costs.<br />Seems to me the general business rule is to see how much you can ***** your customers over these days. Customers have</p>

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Replies (1)
LG Electronics
LG Electronics's reply01 Dec 2016, 07:56
Official

Thank you for getting in touch ! Your query/concern is going to be reviewed asap by a friendly member of our Service Team who will gladly assist you.

Kind Regards.

LG Customer Care.