CS
Charmaine S

1 reviews | Active since Oct 2011

05 Aug 2015, 13:13

error on my LG phone for the past month

I contact LG on ***regarding a error I keep on getting on my phone. LG (Norma) advised me that I have to go to Vodacom and they will fix it up as they need to plug something in my phone and it will sort out the problem I spend more than an hour at Vodacom and the technical person could not assist me he tried to delete stuff and put stuff on and I still have the same problem. I contacted LG once again with the same issue I have I spoke to Norma once again and she advise me that she will get back to me up to now she still did not get back to me which I think is VERY BAD SERVICE.Today I phoned to find out if I can speak to Norma she is not in the office. I requested to speak to a supervisor as I cannot do anything then this message pop up and I am getting frustrated now. They told me they will put me through Goodman he phone is ringing and no answer I had to phone back as you cannot even leave a message I have ask the lady to give him a message I still did not get any call from Goodman. I tried to speak to another supervisor without any luck. I personally think that LG service is extremely bad and nobody get back to you.<br> <br> I need to sort out my phone as I use it for work.<br>

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Replies (1)
LG Electronics
LG Electronics's reply05 Aug 2015, 13:38
Official
Hello CharmaineDS,

We have noted your concern. Thank you for bringing this matter to our attention. Apologies for the inconvience you have received . Our customer service manager will be in contact with you to discuss your concerns in detail.

Kind Regards.

LG service Team.