JG
James G
1 reviews | Active since Apr 2010
30 Jan 2021, 19:17
Email Careline that Does not Care
Used their website email enquiry to ask if dust bags for my LG vacuum cleaner are still available. They rep**** Good day Thank you for your enquiry. Kindly contact our service Centre on *** for assistance. Regards LG Customer Care
How pathetic is that?
Helpful (0)
Replies (2)0
Replies (2)
LG Electronics's replyOfficial
01 Feb 2021, 10:26Good day,
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follow: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follow: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care
LG Electronics's reply01 Feb 2021, 10:26
Official
Good day,
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follow: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I have lodged a formal complaint on the system and your reference number is as follow: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care
JG
James G's updateReviewer Update
09 Feb 2021, 13:29On the 1 February 2021 LG rep**** promising to contact me shortly. It is now 9 February and LG has NOT contacted me or attempted to resolve my very simple query. Seems LG Customer Care may be an oxy***** of note and messages are posted to boost their image with no intention of following up.
JG
James G's update09 Feb 2021, 13:29
Reviewer Update
On the 1 February 2021 LG rep**** promising to contact me shortly. It is now 9 February and LG has NOT contacted me or attempted to resolve my very simple query. Seems LG Customer Care may be an oxy***** of note and messages are posted to boost their image with no intention of following up.