AC
Andy C
1 reviews | Active since Apr 2010
16 Jan 2017, 12:28
Durban Support Useless
<p>LG in Durban make you use a local agent, IRS Electronics. They demand a upfront payment before they will send a technician, which they never send - Always and excuse why they can not come out. Now to get your money back - that should be fun!</p>
Helpful (0)
Replies (11)0
Replies (11)
LG Electronics's replyOfficial
16 Jan 2017, 12:34Good Afternoon,
Thank You for your correspondence.I must apologise for the inconvenience caused.An employee from LG will contact you shortly.
Kind Regards,
LG Service Team.
Best regards,
LG Electronics's reply16 Jan 2017, 12:34
Official
Good Afternoon,
Thank You for your correspondence.I must apologise for the inconvenience caused.An employee from LG will contact you shortly.
Kind Regards,
LG Service Team.
Best regards,
AC
Andy C's updateReviewer Update
17 Jan 2017, 08:45Typical LG Service - another commitment not met. How long is shortly as it is the next day and still no one contacted me.
AC
Andy C's update17 Jan 2017, 08:45
Reviewer Update
Typical LG Service - another commitment not met. How long is shortly as it is the next day and still no one contacted me.
LG Electronics's replyOfficial
17 Jan 2017, 09:00Good Morning.
Thank You for your correspondence.I must apologise for the inconvenience caused.An employee from LG will contact you shortly.
Kind Regards,
LG Service Team.
Best regards,
LG Electronics's reply17 Jan 2017, 09:00
Official
Good Morning.
Thank You for your correspondence.I must apologise for the inconvenience caused.An employee from LG will contact you shortly.
Kind Regards,
LG Service Team.
Best regards,
AC
Andy C's updateReviewer Update
17 Jan 2017, 09:15Standard answer - just the time of day changed :-)
AC
Andy C's update17 Jan 2017, 09:15
Reviewer Update
Standard answer - just the time of day changed :-)
LG Electronics's replyOfficial
17 Jan 2017, 10:59Good Morning,
Our technician Asief, phoned you yesterday morning and made arrangements to repair your washing machine,you agreed and later phoned and cancelled the appointment.
Kind Regards,
LG Service Team.
Best regards,
LG Electronics's reply17 Jan 2017, 10:59
Official
Good Morning,
Our technician Asief, phoned you yesterday morning and made arrangements to repair your washing machine,you agreed and later phoned and cancelled the appointment.
Kind Regards,
LG Service Team.
Best regards,
AC
Andy C's updateReviewer Update
17 Jan 2017, 11:05Hi,
Your information is incorrect. He asked to make an appointment after making payment, and was told to contact my wife as I was at work - which he confirmed the number and promised to call. He did not call her, and when I followed up with him at lunchtime, he was not sure he would make it.
This is the problem with IRS, they are not honest!!! You are well welcome to discuss this with mi via the phone with Asief.
AC
Andy C's update17 Jan 2017, 11:05
Reviewer Update
Hi,
Your information is incorrect. He asked to make an appointment after making payment, and was told to contact my wife as I was at work - which he confirmed the number and promised to call. He did not call her, and when I followed up with him at lunchtime, he was not sure he would make it.
This is the problem with IRS, they are not honest!!! You are well welcome to discuss this with mi via the phone with Asief.
AC
Andy C's updateReviewer Update
17 Jan 2017, 11:07It was after he was not sure he could make it, I cancelled any further interaction with this company as they did not make the appoints the previous week either.
AC
Andy C's update17 Jan 2017, 11:07
Reviewer Update
It was after he was not sure he could make it, I cancelled any further interaction with this company as they did not make the appoints the previous week either.
AC
Andy C's updateReviewer Update
18 Jan 2017, 08:1121 Hours with no further feedback, or my money back!
AC
Andy C's update18 Jan 2017, 08:11
Reviewer Update
21 Hours with no further feedback, or my money back!
LG Electronics's replyOfficial
18 Jan 2017, 09:51Good Morning.
As per the manger from IRS Tronics the feedback is as below.
My tech called the customer now, and made arrangements with the wife to have cash dropped off at her home.
Kind Regards.
LG Customer Care.
Regards,
Rakesh Ramharak
Regards,
Rakesh Ramharak
Best regards,
LG Electronics's reply18 Jan 2017, 09:51
Official
Good Morning.
As per the manger from IRS Tronics the feedback is as below.
My tech called the customer now, and made arrangements with the wife to have cash dropped off at her home.
Kind Regards.
LG Customer Care.
Regards,
Rakesh Ramharak
Regards,
Rakesh Ramharak
Best regards,
AC
Andy C's updateReviewer Update
23 Jan 2017, 13:17Refund received, thank you. From this experience, the machine has been replaced with a different make.
AC
Andy C's update23 Jan 2017, 13:17
Reviewer Update
Refund received, thank you. From this experience, the machine has been replaced with a different make.
LG Electronics's replyOfficial
23 Jan 2017, 13:58Thank you for your correspondence. I must apologise for the inconvenience caused.
Kind Regards.
LG Customer Care.
Best regards,
LG Electronics's reply23 Jan 2017, 13:58
Official
Thank you for your correspondence. I must apologise for the inconvenience caused.
Kind Regards.
LG Customer Care.
Best regards,