1 reviews | Active since Jun 2021
DON'T WASTE YOUR MONEY, DO NOT BUY LG!!!
I bought my first LG product and I will never think of buying another. I bought a 65inch LG UHD TV (65UJ630V), like many others on here it just made it through the 2 year warranty and then the backlights went. Blue screen with around a R4000 bill to repair from LG. Oh and they only give 4 months warranty on the repair. After doing some research I found that the repair will only last another 2-3 years as they use like for like parts which are substandard to begin with. There is clearly a manufacturing issue with these TV's as in other countries like the UK they repair or replace even out of warranty due to consumer rights laws, not so in SA.
I contacted LG customer care on many occasions and was told my issue was being escalated ( whatever that means?) , but never heard back from them. When trying to make contact again they just send me around the same circle of questions and supposed escalation process with no positive outcome.
Good day, my name is Reuben from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Good day, my name is Reuben from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
