HM
HARRIS M
1 reviews | Active since Mar 2021
08 Mar 2021, 11:52
dont buy this LG fridge MODEL GR-B207FLC,
I am very disappointed with the service I got from LG. for the past 3 months I am trying to get my fridge sorted out. a technician came out twice after a number of messages. I was told that a 4 years old fridge that I purchase from the Game store cannot be fixed by LG because they don't have parts. the technician said the fridge can not be repaired and must be replaced , It's an LG MODEL GR-B207FLC,
Helpful (0)
Replies (4)0
Replies (4)
LG Electronics's replyOfficial
08 Mar 2021, 13:36 Good day,
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I am in the process of lodging a formal complaint on the system regarding the issue you are experiencing. I will revert with your reference number shortly.
An LG representative from the complaints department will then contact you in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I am in the process of lodging a formal complaint on the system regarding the issue you are experiencing. I will revert with your reference number shortly.
An LG representative from the complaints department will then contact you in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care
LG Electronics's reply08 Mar 2021, 13:36
Official
Good day,
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I am in the process of lodging a formal complaint on the system regarding the issue you are experiencing. I will revert with your reference number shortly.
An LG representative from the complaints department will then contact you in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care
My name is Reuben from LG Customer Care,
I do apologize for the bad experience that you have had to endure.
I am in the process of lodging a formal complaint on the system regarding the issue you are experiencing. I will revert with your reference number shortly.
An LG representative from the complaints department will then contact you in order to resolve the issue that you are experiencing.
Warmest Regards
LG Customer Care
HM
HARRIS M's updateReviewer Update
08 Mar 2021, 13:58Thank you for your reply, i just don't understand how your technician can say there are no parts available. there's nothing LG can do .
HM
HARRIS M's update08 Mar 2021, 13:58
Reviewer Update
Thank you for your reply, i just don't understand how your technician can say there are no parts available. there's nothing LG can do .
LG Electronics's replyOfficial
08 Mar 2021, 16:10Thank you for your patience.
Your reference number is as follows: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve your issue.
Warmest Regards
LG Customer Care
Your reference number is as follows: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve your issue.
Warmest Regards
LG Customer Care
LG Electronics's reply08 Mar 2021, 16:10
Official
Thank you for your patience.
Your reference number is as follows: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve your issue.
Warmest Regards
LG Customer Care
Your reference number is as follows: VCU***
An LG representative from the complaints department will contact you shortly in order to resolve your issue.
Warmest Regards
LG Customer Care
HM
HARRIS M's updateReviewer Update
16 Mar 2021, 07:37I am still waiting for LG to sort out my Fridge, all I got someone will come back to you. LG Team,
apologize will not sort my problem. please get my fridge sorted out OR YOU JUST DONT CARE
apologize will not sort my problem. please get my fridge sorted out OR YOU JUST DONT CARE
HM
HARRIS M's update16 Mar 2021, 07:37
Reviewer Update
I am still waiting for LG to sort out my Fridge, all I got someone will come back to you. LG Team,
apologize will not sort my problem. please get my fridge sorted out OR YOU JUST DONT CARE
apologize will not sort my problem. please get my fridge sorted out OR YOU JUST DONT CARE